Terms & Policies

Review our terms, privacy policies, and legal documents.

Core Policies

Terms of Service

Your agreement with SoulPal

Privacy Policy

How we handle your personal information

Refund Policy

Subscription and payment refund terms

Content Policies

Prohibited Content Policy

Content that is not allowed on our platform

Content Removal Policy

How and when content may be removed

Content Moderation Policy

Our approach to moderating platform content

Pre-Screening and Post-Screening Policy

Content review processes and procedures

Legal & Compliance

Complaint Policy

How to file complaints and our response process

18 U.S.C. § 2257 Exemption Statement

Federal record-keeping exemption notice

Underage Policy

Strict policies regarding minors

AML / Anti-Fraud Policy

Anti-money-laundering and anti-fraud policy

Sex Trafficking Policy

Anti-sex-trafficking and human rights policy