Privacy Policy

We may collect the following categories of information:

a. Information you provide directly

• email address;
• username or display name;
• profile details and preferences;
• payment and billing information processed through our providers;
• prompts, chats, character settings, images, and other content you submit;
• support requests and other communications.

b. Information collected automatically

• IP address;
• browser type and device information;
• operating system;
• log data and usage analytics;
• interaction history with the Service;
• cookies and similar technologies; and
• approximate location based on IP.

c. Information from third parties

We may receive information from payment processors, analytics vendors, hosting providers, login providers, fraud-prevention services, or other partners that help us run the Service.

We use information to:

• provide, maintain, and improve SoulPal;
• create and manage user accounts;
• process subscriptions, payments, and support requests;
• personalize content, features, and product experience;
• detect abuse, fraud, policy violations, and security incidents;
• train, evaluate, and improve safety and performance systems, where permitted by law;
• comply with legal obligations; and
• communicate with you about updates, support, billing, and product changes.

Because SoulPal is an AI platform, content you submit may be processed by automated systems to:

• generate responses and outputs;
• classify or detect policy violations;
• improve trust and safety systems;
• debug service issues; and
• support product development and service quality.

We do not treat AI-generated responses as inherently accurate, and you should not rely on them as professional advice.

Where required by law, we process personal data on one or more of the following legal bases:

• performance of a contract with you;
• legitimate interests, such as security, fraud prevention, and product improvement;
• compliance with legal obligations; and
• your consent, where consent is required.

We may share information with:

• infrastructure, hosting, and cloud vendors;
• payment and billing providers;
• analytics, security, and fraud-prevention vendors;
• moderation, legal, or compliance service providers;
• authorities or third parties when required by law or to protect rights, safety, or the public; and
• acquirers, investors, or affiliates in connection with a merger, financing, sale, or business transfer.

We do not sell personal information in the ordinary meaning of the term. If applicable law defines certain analytics or advertising disclosures as a "sale" or "sharing," we will handle such activity in accordance with that law.

If you publish characters, bios, prompts, images, or other content publicly, that content may be visible to other users and may remain accessible for some time even after edits or removal, including through backups, moderation logs, or legal retention requirements.

We keep information for as long as reasonably necessary to:

• provide the Service;
• maintain account records;
• enforce policies;
• resolve disputes;
• comply with law; and
• preserve security, fraud, and audit records.

Retention periods vary depending on the type of data and the reason we hold it.

We use reasonable administrative, technical, and organizational measures to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

SoulPal may process data in countries other than your own. Where required, we use appropriate safeguards for cross-border data transfers.

Depending on where you live, you may have rights to:

• access personal data we hold about you;
• request correction of inaccurate data;
• request deletion of certain data;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent; and
• request a copy of your data in a portable format, where applicable.

You may also be able to manage certain account details directly inside your account settings.

To exercise privacy rights, contact support@soulpal.ai.

We may use cookies, pixels, local storage, and similar technologies to:

• keep you signed in;
• remember settings;
• analyze traffic and usage;
• improve performance; and
• support security and fraud prevention.

You can usually control cookies through your browser settings, though disabling some cookies may affect how the Service functions.

SoulPal is strictly for users 18 and older. We do not knowingly allow minors to use the Service. If we learn that a person under 18 has created an account or submitted personal data, we may remove the account and associated information.

The Service may contain links to third-party sites or services. We are not responsible for their privacy practices.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the date above and, where required, providing additional notice.

For privacy questions or requests, contact:

SoulPal Support support@soulpal.ai https://soulpal.ai